Payment Terms & Refund Agreement
At NewSelf we strive to provide the highest level of quality healthcare which includes frictionless access to medical providers and medications at prices that are affordable and accessible. We also make every effort to provide the highest level of patient care before and after the sale. If you have an issue with your order or your product, please reach out to our patient care first.
Cancellations and Refunds (Prescription Products)
Customers may cancel their subscription through the Company’s password-protected dashboard ONLY AFTER the minimum term has been concluded (3 month minimum AND/OR 6 /12 months if longer plan is selected) The following terms apply to the cancellation of orders and refund eligibility related to prescription medications:
Cancellation Prior to Medical Consultation:
Customers who request a cancellation in writing by emailing support@prioritymeds.com prior to the completion of their medical consultation with a licensed provider may be eligible for a refund. If approved, the refund will be processed minus a $99 administrative fee.
No Refunds After Medical Consultation: Once a medical consultation has been completed and a prescription issued, the order is immediately transmitted to the pharmacy for fulfillment. At this stage, the order becomes final and non-cancellable, regardless of shipment status. This policy aligns with U.S. Food and Drug Administration (FDA) regulations prohibiting the return or resale of prescription medications once dispensed.
Prescription Denial by Provider:
If a licensed medical provider determines that a prescription is not medically appropriate and declines to issue it, the customer will receive a full refund. No administrative fees will be applied in such cases.
Prescription Modification After Fulfillment:
Requests to alter the type of prescribed medication after the prescription has been transmitted to the pharmacy will incur a $150 reprocessing fee. All modification requests are subject to review by a licensed provider and are not guaranteed.
Regulatory Compliance Notice:
All prescription medication orders are final upon submission to the pharmacy. In accordance with FDA regulations, prescription medications cannot be returned or refunded after they have been prepared or dispensed by the pharmacy.
All payments for RXPros products and services are processed as automatically renewing subscription charges on a monthly basis unless canceled by the customer. A valid payment method must be provided at checkout, and customers are responsible for maintaining sufficient funds to fulfill each payment cycle. Cancellation may be completed at any time via RXPros’ secure dashboard.
Programs involving the use of Semaglutide, Tirzepatide, or similar GLP-1 medications require a three-month minimum commitment, as three months’ worth of medication is dispensed upfront. Customers enrolling in these programs agree to the full three-month term, regardless of payment frequency. Early cancellation will result in a fee equal to the full retail monthly price of the remaining commitment.
Monthly installment options are provided interest-free and do not require a credit check. Customers who cancel prior to completing the three-month commitment will be charged the aforementioned early cancellation fee. Customers are responsible for ensuring timely processing of each monthly payment.
Unwarranted chargebacks—disputes initiated without first contacting RXPros—will be treated as a material breach of this agreement. RXPros will vigorously challenge such claims by submitting documentation proving medical consultation, prescription issuance, and order fulfillment. Customers who initiate chargebacks without prior resolution efforts may be liable for a $199 chargeback processing fee, which will be added to their account. RXPros reserves the right to pursue all remedies, including legal action and reimbursement of court costs, attorney’s fees, and administrative expenses.
Customers enrolled in any three-month commitment program are required to complete payment in full, regardless of the selected payment plan. If a payment is declined and the remaining balance is not satisfied, the amount will be considered delinquent. RXPros reserves the right to assign the debt to a third-party collections agency, and customers will be responsible for all resulting collection costs. A 50% collections surcharge will be added to the outstanding balance. Legal remedies may also be pursued, at the customer’s expense.
RXPros ensures that all orders are packaged and shipped with care. Sterile GLP-1 medications and reconstituted peptides are shipped overnight using medical-grade insulation and cooling materials to ensure product integrity.
All products are laboratory-tested to remain stable for up to 3 days at temperatures as high as 120°F (49°C). In the rare event of a shipping delay or carrier issue, patients can rest assured that medication quality will remain intact during that period.
If the wrong product is received, customers must notify RXPros within 7 days of delivery. Requests are subject to review and, if approved, a replacement will be issued. To initiate a claim, log into your patient portal, click on the “Replacement” tab, and submit the required form. Claims submitted after 7 days may not qualify and will be reviewed on a case-by-case basis.
Please notify RXPros within 7 days if your package:
If an order has not been delivered, please allow 3 additional days beyond the expected delivery date before requesting a replacement, in order to account for potential shipping delays.
Customers are solely responsible for entering accurate shipping information during checkout. If an incorrect address is provided, RXPros offers the option to resend the order for a $150 reprocessing and reshipping fee, which includes physician review, medication handling, and delivery services. Please double-check all address details prior to placing an order. Once an order is in transit, RXPros cannot guarantee rerouting or interception.
Rx Pros
1309 Coffeen Ave Ste 15880
Sheridan, WY 82801
Website: www.rxpros.com
Email: support@rxpros.com
